SodaTide Official Website › Contact
ContactContact Soddatide: Orders, Refunds And Corrections
Tracking, changes and refunds go to +1 (302) 200-3480 with your order ID.
That desk can see orders. The website address, contact@Soddatide.com, reaches the people who write these pages and cannot see an order, reissue tracking or start a refund. Two routes, two jobs, and sending a refund request to the wrong one costs days.
Which address does what, what to have ready before you call, and where the two New York addresses are.
Written at Soddatide by the SodaTide Editorial Desk · Medically reviewed by Dr. Wendy Scinta, MD · Revised
The two SodaTide contact routes, and what each one can do
| Route | Contact | What it handles | What it cannot do |
|---|---|---|---|
| Order support | +1 (302) 200-3480 contact@customercs.com | Tracking, address changes, cancellations, refunds, matching a lot to an order | Answer a question about the research on these pages |
| Editorial desk | contact@Soddatide.com Mon–Fri 9:00am–5:00pm ET | Corrections to a page, questions about the label, privacy, press | See an order, reissue tracking, or start a refund |
The split is not bureaucracy. The order desk holds the transaction records and this desk holds the pages.
Before you call the order desk
Have the order ID from the order email, the email address the order was placed with, and the delivery postcode. With those three the call takes two minutes. Without the order ID it starts with a search.
Before you write to the editorial desk
If it is a correction, a photograph of the bottle or the panel settles it immediately. A page corrected from a photograph is corrected the same week and carries a new review date.
The Soddatide addresses for SodaTide orders and returns
| Purpose | Address |
|---|---|
| Office | 461 Fifth Avenue, Floor 8, New York, NY 10017, USA |
| Returns | 909 Third Avenue, Floor 16, New York, NY 10022, USA |
| Return contents | Full name, email address and order ID, inside the box |
| Return postage | The buyer's cost. Use a tracked service. |
| Batch on this stock | Lot SOD-26/SO-1226, certificate reference SOD-1226-26-SO |
Do not post bottles back before the order desk has issued a return authorisation. An unannounced parcel can be refused.
The Fifth Avenue address is the office. The Third Avenue address is where returns go. Posting a return to the office delays it, and nothing else on this site depends on the difference, so it is worth getting right once.
Write to the SodaTide editorial desk
For a correction, a question about the label, privacy or press. Not for anything attached to an order.
Write to the editorial desk
This form reaches the people who write these pages. It cannot see orders, cannot reissue tracking and cannot start a refund — for any of those, call the order desk on +1 (302) 200-3480.
What the SodaTide editorial desk will correct
- Any figure that differs from the bottle you received. The panel on the container governs this website, and a photograph settles it in one email.
- A price that has moved. Prices here are the seller’s own and the checkout is always current.
- A citation that misreports a paper. Author, journal, year and the dose the trial used were all verified during the build; if one is wrong, it is a defect and it gets fixed.
- A broken link or a page that will not load. Worth reporting even though it feels trivial.
- A claim that has crept past the label. The three statements on the bottle are the ceiling, and if a page exceeds them this desk wants to know before a regulator does.
A corrected page carries a new review date. That is the only way a reader can tell a maintained page from an abandoned one, and it is why the date at the foot of every page moves rather than sitting at the publication date forever.
Who publishes this SodaTide website?
- Dietary Supplements: What You Need to Know, published by Office of Dietary Supplements, National Institutes of Health · open the source
- Questions and Answers on Dietary Supplements, published by US Food and Drug Administration · open the source
Order SodaTide with the desk details to hand
One number for everything attached to an order, and a 60-day window from the date of purchase.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order SodaTide On The Official WebsiteOne capsule a morning · 30 per bottle · lot SOD-26/SO-1226
