What Is the SodaTide Phone Number, and Who Answers It?

What is the SodaTide phone number for?

The SodaTide phone number belongs to the order desk, the team that can see your purchase. It handles four jobs: tracking a parcel, changing an order, answering a billing question and starting a refund. It is the route the 60-day guarantee uses. The refund policy says to call the desk with your order ID, not to write to the website.

The same desk answers email at contact@customercs.com. Phone and email go to the same place, so choose whichever suits you. If you want a record of what was said, write. If the matter is urgent, such as a parcel with a wrong address, the phone is quicker.

Why does the SodaTide phone number matter more than the website email?

Because the website cannot look anything up. The address contact@Soddatide.com reaches the people who write and correct the pages on this site, Monday to Friday, 9:00am to 5:00pm ET. They can fix a typo, answer a privacy question or take a press request. They cannot see an order, reissue tracking or start a refund.

That split trips up many buyers. They email the website about a late parcel and wait for a reply that cannot come. If your question has an order attached to it, go straight to the order desk. Our contact page lists both routes, and the where to buy SodaTide guide explains how an order is placed.

What should you have ready before you call?

Four things make a call short. First, the order ID, which is in the order email. Second, the email address you used at checkout. Third, the pack you bought, so the desk can match the order. Fourth, the date of purchase, because the guarantee runs from that date, not from delivery and not from your first capsule.

If the call is about a parcel, add the tracking link from the same email. If it is about a bottle, find the lot and best-before date on the base of the bottle. Stock sold here carries lot SOD-26/SO-1226. The order desk can match an order against it. Write down the date and the name of anyone you speak to. A short note costs nothing and helps if you have to call twice.

Which contact fits which problem?

The table below sorts common problems by the route that can solve them. It uses only the contacts this website publishes.

Which SodaTide contact to use

Prices and terms are the seller's own. The live checkout confirms today's figure.

What if nobody picks up?

The opening hours of the order desk are not published, so we cannot tell you when it is staffed. If a call goes unanswered, try again at a different time of day and send a short email to contact@customercs.com with your order ID, the email you used and one line about the problem. That leaves a written record with a date on it.

Do not let it drift. The guarantee window is 60 days from purchase, and the seller asks for at least 30 days of use before a refund request. A refund request made early in the window leaves room for the return, the processing and the card. Our refund policy page lists the five steps in order.

How can you tell you have the right number?

Check it against two places. The number in the footer of this website should match the number in your order email. If they differ, trust the order email, and tell us through the website inbox so we can fix the page.

Be careful with numbers found in search results or on listings you do not recognise. The only contacts this website publishes are the ones on this page. Card details are entered on the seller's checkout, never on this website and never by email. A real order desk will ask for an order ID, not for your full card number.

Frequently asked questions

What is the SodaTide phone number?

The order desk number is +1 (302) 200-3480. It handles orders, tracking, changes and refunds.

What is the SodaTide customer service email?

The order desk email is contact@customercs.com. The website inbox, contact@Soddatide.com, is a different address for corrections, privacy and press.

What are the SodaTide order desk hours?

Not published. The website inbox is staffed Monday to Friday, 9:00am to 5:00pm ET, but that is not the order desk.

Can I start a refund by emailing the website?

No. The website address cannot see orders or start a refund. Call the order desk with your order ID.

Where do I send a SodaTide return?

Only after the order desk gives you a return authorisation. The returns address is 909 Third Avenue, Floor 16, New York, NY 10022, USA.

Is the office address the returns address?

No. The office is 461 Fifth Avenue, Floor 8, New York, NY 10017, USA. Returns go to the Third Avenue address.

Our view

Most contact trouble comes from one mistake: writing to the wrong inbox. Keep it simple. If your question has an order attached, use the order desk. If it is about this website, use the website inbox.

We would add one habit. Move the order email somewhere you will find it in eight weeks. The order ID in it is the key to every call, and it is the first thing the desk asks for.

Sources used: Dietary Supplements: What You Need to Know, NIH Office of Dietary Supplements. Pack prices, the guarantee and the label facts come from the seller's own pages and the bottle artwork. Where a fact is not published, this page says so.

Keep reading: SodaTide 60-day guarantee · the SodaTide official website home page · the official order page.

Last updated November 4, 2026. This page is general information. It is not medical advice, and SodaTide is not FDA approved, as no dietary supplement is.